Healthcare in Queensland
This slide deck includes basic information about the Queensland healthcare system. It can be adapted for regional areas to assist with providing basic information to humanitarian arrivals in Australia.
This resource was developed by Mater Refugee Health with the reviews by multicultural communities and clinicians via the Refugee Health Network Queensland, in consultation with Queensland Health. It contains general health information only. Download the PPT here
Health System Navigation Project
A project funded by Brisbane South PHN and delivered by Mater Refugee Health focuses on increasing health system knowledge and confidence with refugee background communities.
- Health Literacy Project Summary (2022-2023)
- Health Literacy Project Summary (2020-2022)
- The Health Literacy Project -video
Healthy Start is a preventative health education project delivered by medical and allied health students working with newly arrived refugees in order to increase their health literacy.
Download the Healthy Start Evaluation Report 2016
Developing Multicultural Communciations
- Sydney Health Literacy Lab online health literacy editor (SHeLL Editor) – Gives you real-time feedback on how easy your texts are to understand including Grade reading score, alert uncommon words, public health jargon (and give you alternatives), passive voice, and use of acronyms.
- Welcoming Cities Inclusive Communications Toolkit
- Developing health resources for people from refugee backgrounds: Best practice guide for NSW Health Staff
- Better practice guide for multicultural communications – Victoria
- Healthcare Guide – A Guide for Queensland Humanitarian arrivals (English)
- Plain language medical dictionary
- Hemingway Editor
- Language identification card
- Metro North Health resources
- National interpreter symbol
- Interpreter symbol, post and card
- What to do if you feel sick in Queensland and How to call an ambulance
- The Ipswich Health Guide – aims to improve the understanding of the West Moreton health system, for newly arrived refugees and their communities. Refugee Health – Access Community Services
- Centre for Culture, Ethnicity and Health
- 7 costly mistakes to avoid in government translations – Ethnolink
- Engaging Effectively with Refugee Communities Forum – NSW (recorded webinar)
- Community Engagement Continuum – Modified by the authors form the International Association for Public Participation
- Working through the challenges of community engagement with migrants and refugees – Online webinare (Centre for Ethnicity and Health) – Register for free to watch.
- National Health Literacy Strategy Framework Consultation – Australian Government Department of Health and Aged Care