Cultural Sensitivity

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For information about specific refugee populations settling in Queensland, see Refugee Health and Refugee Populations.

Cultural Atlas – Aims to inform and educate the public in cross-cultural attitudes, practices, norms, behaviours and communications. The goal is to enhance social cohesion in Australia and improve outcomes for individuals and organisations operating in an increasingly culturally diverse society.

Working with people from refugee backgrounds: A guide for social workers 2nd Edition 2022. This book with a significant number of contributors being of refugee backgrounds themselves, gives important practical knowledge which will assist social workers in their practice.

Workplace Cultural Diversity Tool – Based on international best practice, this tool is a ‘how to’ guide to workplace cultural diversity, designed to help employers make the most of a culturally diverse workforce. Read more here.


ecald_logoeCALD have developed resources for the New Zealand health workforce.
Cross Cultural Resource for Health Practitioners working with CALD clients E-Toolkit  includes information about Middle Eastern and African cultures, Supporting Muslim Clients and working with religious diversity.

Little Book of Cultural Tips
Cultural Awareness in the Workplace – An interactive training program addressing the specific cultural needs of professional organisations.

The Centre for Culture, Ethnicity and Health focus on helping organisations to become more culturally competent through training programs, cultural competence audit and cultural competence resources. Includes Working through the challenges of community engagement with migrants and refugees.



‘Communicating across cultures in primary healthcare’ workshop is available on the Brisbane South PHN website. The workshop was designed for clinicians and administration staff working in primary healthcare. It provide tools to understand and bridge cultural difference in order to have effective interactions with people from different cultural backgrounds and ensure the delivery of high-quality health care.

Female Genital Mutilation /Circumcision / Cutting 6 Feb, 2023  – webinar

  • Dr. Mercy Moraa Nyanchoga, CALD COVID Health Engagement Project (CCHEP) State-wide coordinator, Refugee Health Network Queensland, Mater Hospital Brisbane
  • Monica Diaz, PhD Candidate, Clinical Midwife/Nurse, UniSA Clinical & Health Sciences|Nursing & Midwifery| University of South Australia
  • Dr. Ngatho Samuel Mugo, Community Education Officer, NSW Health
  • Rani Pramesti, Senior Project Officer for NETFA, Multicultural Centre for Women’s Health 

Watch it here.

Safe and person-centred healthcare for refugee and asylum seeker communities
What does respectful, accessible, person-centred healthcare look like for communities who come from refugee and asylum seeker backgrounds? In this episode, host George Hyde speaks with infectious diseases specialist Dr Nadia Chaves, counsellor Tigist Kebede, and lawyer Sahema Saberi. 
Listen on Apple Podcasts here.


Qld Health: ‘Building cultural awareness’ videos (2018)

1. Qld Multicultural Charter

2. Refugees and people seeking asylum

3. Interpreters and healthcare

Health Equity and Inclusion  Metro North Hospital and Health Services (Qld Health staff only access)

Qld Health Health Care Providers’ Guides
Cultural diversity: A Guide for health professionals 
On Muslim Patients and On Hindu Patients and On Sikh Patients