Support For Health Professionals
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Support for health professionals and people affected directly and indirectly by global conflicts and humanitarian crises
The Refugee Health Network acknowledges the stress and suffering that the ongoing conflicts around the world have caused to people, especially the violence that occurred recently in Israel and Palestine. Such extreme situations and graphic images widespread in mass and social media have significantly impacted community members and service providers. If you or someone you know is experiencing distress in light of the recent situation, please reach out for support. You can contact the numbers listed below for reliable support:
The Australian Red Cross – Emergency relief
On 2 April 2024, the Australian Government announced it will provide $2 million for emergency financial assistance to people from significantly affected areas of Israel and the Occupied Palestinian Territories who have arrived in Australia on temporary visas and who are experiencing financial hardship. See Minister Giles’ media release and information on the Home Affairs website at Community Information: Hamas-Israel conflict (homeaffairs.gov.au)
The Australian Red Cross is administering the funding on behalf of the Department in the form of small cash payments/vouchers directly to people to meet basic needs, for example, food, medicine, shelter. The funding will be provided over the 2023-24 and 2024-25 program years.
How to apply
People experiencing financial hardship may apply for assistance by applying online through the Australian Red Cross website.
Please do not hesitate to contact me or the team at Interagency@homeaffairs.gov.au if you have any issues you would like to feed through.
Witness to War helpline: 1800 845 198
Witness to War helpline: 1800 845 198
Free support Monday to Friday from 9am to 6pm. Staff can speak to callers in Arabic, Hebrew, Dari, Ukrainian, English, and other languages with an interpreter.
Multicultural Connect Line: 1300 079 020
Multicultural Connect Line: 1300 079 020
Free Queensland-wide phone service providing support and information to find aid, assistance and mental health services for people from multicultural backgrounds. Mon-Fri 9am to 4.30pm
13 Health: 13 43 25 84
13 Health: 13 43 25 84
Open 24 hours a day, 7 days a week, for Confidential health advice from a registered nurse. Interpreters are available.
Mental health access line: 1300 642 255
Mental health access line: 1300 642 255
A confidential mental health telephone triage service that provides the first point of contact for public mental health services to Queenslanders. Available 24 hours a day, 7 days a week and will link to the caller’s nearest Queensland Public Mental Health service.
QPASTT Support line: 07 3391 6677
QPASTT Support line: 07 3391 6677
Free support available for people with a refugee or refugee-like experience from Monday to Friday 9am to 5pm.
Domestic Violence Line: 1800 811 811
Domestic Violence Line: 1800 811 811
A statewide telephone service offering free professional and non-judgemental telephone support to women who are experiencing domestic or family violence. They can help women to obtain safe refuge accommodation, confidential counselling and referral to other services 24 hours a day, 7 days a week.
Medicare Urgent Care Clinics
Free clinics across the state can provide medical care for illness or injury that is not life threatening. Most of these clinics are open 8am – 8pm (some open until 10pm). Clinic locations here.
If you have a Medicare card, please take this with you to the clinic.
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- South Brisbane Medicare Urgent Care Clinic
Address: Cornwall Street Medical Centre, Level 4, 20 Cornwall Street, Woolloongabba.
Opening hours: 7 days a week, from 8am to 8pm. - Logan Medicare Urgent Care Clinic
Address: 2-10 Grand Plaza Drive, Browns Plains.
Opening hours: 7 days a week, from 8am to 10pm.
- South Brisbane Medicare Urgent Care Clinic
Satellite Hospitals
The Satellite Hospital Program (SHP) is delivering seven new facilities to support public healthcare delivery in southeast Queensland.
Each satellite hospital will have a Minor Injury and Illness Clinic with medical imaging and diagnostic services.
The clinic will provide walk in, urgent care for illnesses and injuries not anticipated to be life-threatening in nature, such as simple fractures, simple infections, toothache, minor burns and minor head injuries.
The satellite hospitals will offer additional referral-based outpatient services, such as mental health support, kidney dialysis and a range of medical and allied health specialty clinics, based on the specific needs of their local communities.
Locations:
| Hospital and Health Service | Location |
| Metro North Hospital and Health Service | |
| Metro South Hospital and Health Service | |
| West Moreton Hospital and Health Service | Ripley, Moodoombar Dabbil |
| Gold Coast Hospital and Health Service | Tugun, Banyahrmabah |
Download the Eight Mile Plains Satellite Hospital Flyer – English
Download the Eight Mile Plains Satellite Hospital Flyer – Arabic
Download the Eight Mile Plains Satellite Hospital Flyer – Korean
Download the Eight Mile Plains Satellite Hospital Flyer – Simp Chinese
Download the Eight Mile Plains Satellite Hospital Flyer – Trad Chinese
Download the Eight Mile Plains Satellite Hospital Flyer – Vietnamese
Further information for Clinicians
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- Access to Free Interpreting Services: Translating and Interpreting Service (TIS National)
- Claiming time-tiered MBS items: MBS Online – Inclusion of communication time when claiming time-tiered MBS items
- Palestinian refugee guidelines – provide a brief summary of background and health issues for newly arriving Palestinian refugees from Gaza (Royal Children’s Hospital Melbourne).
- Public health care in Queensland for people fleeing the Israel-Gaza conflict
- Refugee Health Network Queensland