Oral Health

Metro South Brisbane Oral Health Hub (MSOH Hub) 

Referral of Refugees and Asylum Seekers -Processes and Flow Chart

How to make a general referral to MSOH

1. Use the MSOH Referral Form, ensuring all information is completed including the dental clinic of choice.
2. Fax the completed Referral Form to the MSOH HUB (Oral Health Call Centre) on (07) 3156 4345.
3. MSOH HUB will register the patient on the Refugee Referral Waiting List.
4. MSOH HUB will notify the MSOH clinic via email that the patient has been placed on the Refugee Referral Waiting List and will fax the Referral Form to the nominated dental clinic.
5. The nominated dental clinic will contact the patient to arrange an appointment (using the NSW interpreter appointment tool).
6. The nominated clinic will email/mail/SMS the patient and referring agency the details of the appointment.

Emergency treatment

If the client needs an emergency appointment, please contact the MSOH HUB to access emergency services. A dental emergency is defined by Queensland Health Dental Services as trauma including loss of function; swelling; uncontrolled bleeding; or infection.

How to make an emergency dental appointment

1. Refugee and asylum seeker support agencies/health clinic will contact MSOH HUB on 1300 300 850.
2. Nominate a dental clinic that the patient can access.
3. The MSOH HUB will make a dental appointment at a suitably located public dental clinic and send the appointment details via SMS to the patient.
4. Agency staff should confirm appointment details (location and time) with the patient. Agency staff should emphasise that the patient must attend 10 minutes early and must contact MSOH HUB on 1300 300 850 if they cannot attend.
5. Agency staff should fax the MSOH Referral Form to MSOH HUB on 07 3156 4345
6. MSOH HUB will send an email to nominated clinic and will fax the Referral Form to the MSOH clinic.

Further information

e: metrosouthoralhealth@health.qld.gov.au

www: metrosouth.health.qld.gov.au/oral-health

t: 1300 300 850 f: (07) 3156 4345

Metro North Brisbane Oral Health Hub

How to Refer a patient:

1. Download the Referral Form.

If the patient is from a refugee background: Download QH Oral Health Referral Form for Refugees OR

If the patient is an asylum seeker: Download Metro North Asylum Seeker Dental referral Form

 2. In addition Download the Queensland Health Medical History Medical Form

3. Fax Referral and Medical History forms to: (07) 5433 8577 or scan and Email: mnohs-call-centre@health.qld.gov.au

For General Enquiries – Ph: 1300 300 850

West Moreton Hospital and Health Service – Oral Health

Toowoomba Hospital Dental Clinic: Ph: 1300 082 662

Other Queensland Regions

Gold Coast Hospital and Health Service: 1300 300 850 or (07) 5680 9550

For all other Queensland Regional Areas see Hospital and Health Services, Oral Health Facility Contact List for details