Queensland Health dental services are provided through public dental clinics across Queensland. All newly arrived refugees have access to a prioritised oral health assessment.
For newly arrived refugees use the referral forms below related to the Queensland Health region where patient is living.
If the patient has pain then ensure the Oral Health Hub is aware of this situation or follow the procedures to make an emergency dental appointment.
Referral of Refugees and Asylum Seekers -Processes and Flow Chart
How to make a general referral to MSOH
- Use the MSOH Referral Form, ensuring all information is completed including the dental clinic of choice.
- Fax the completed Referral Form to the MSOH HUB (Oral Health Call Centre) on (07) 3156 4345.
- MSOH HUB will register the patient on the Refugee Referral Waiting List.
- MSOH HUB will notify the MSOH clinic via email that the patient has been placed on the Refugee Referral Waiting List and will fax the Referral Form to the nominated dental clinic.
- The nominated dental clinic will contact the patient to arrange an appointment (using the NSW interpreter appointment tool).
- The nominated clinic will email/mail/SMS the patient and referring agency the details of the appointment.
If the client needs an emergency appointment, please contact the MSOH HUB to access emergency services. A dental emergency is defined by Queensland Health Dental Services as trauma including loss of function; swelling; uncontrolled bleeding; or infection.
How to make an emergency dental appointment
- Refugee and asylum seeker support agencies/health clinic will contact MSOH HUB on 1300 300 850.
- Nominate a dental clinic that the patient can access.
- The MSOH HUB will make a dental appointment at a suitably located public dental clinic and send the appointment details via SMS to the patient.
- Agency staff should confirm appointment details (location and time) with the patient. Agency staff should emphasise that the patient must attend 10 minutes early and must contact MSOH HUB on 1300 300 850 if they cannot attend.
- Agency staff should fax the MSOH Referral Form to MSOH HUB on 07 3156 4345
- MSOH HUB will send an email to nominated clinic and will fax the Referral Form to the MSOH clinic.
How to Refer a patient:
1. Download the Referral Form.
- If the patient is from a refugee background: Download QH Oral Health Referral Form for Refugees OR
- If the patient is an asylum seeker: Download Metro North Asylum Seeker Dental referral Form
2. In addition Download the Queensland Health Medical History Medical Form
3. Fax Referral and Medical History forms to: (07) 5433 8577 or scan and Email: firstname.lastname@example.org
For General Enquiries – Ph: 1300 300 850
Toowoomba Hospital Dental Clinic: Ph: 1300 082 662
Other Queensland Regions
Gold Coast Hospital and Health Service: 1300 300 850 or (07) 5680 9550
For all other Queensland Regional Areas see Queensland Health for details
‘Share the same smile’ – Pictorial Presentation for newly arrived humanitarian entrants
Adapted with permission by Refugee Health Network Qld from NSW Health – Oral Health Strategy and NSW Refugee Health Service this pictorial easy English presentation ‘Share the Same smile’ gives an overview of oral health services and looking after your teeth in Queensland.
- Download the ‘Share the same smile’ PPT Presentation (large PPT file)
- Download the ‘Share the same smile’ Oral Health Presentation (PDF with Speaker notes)
Information about Betel Nut
- Fact Sheet about Betel Nut – Alcohol and Drug Foundation
- facts about betel nut chewing Krys Moore NP – Access Alliance Multicultural Health and Community Services
Queensland Health – Oral Health
- How to keep your teeth Healthy (English version) – click button above for translated versions
- Refugees, asylum seekers and detainees (Dept Health, June 2014)
- Child Benefits Dental Scheme – Australian Government Department of Human Services – provides basic dental services to children aged between 2 and 17 years.
- Promoting Oral Health for Refugees: An Advocacy Guide (2020) – FDI World Dental Federation
- Dental Health Service Victoria’s Health Promotion team have produced a video to support families with young children with toothbrushing. The video is available in English; Vietnamese; Burmese and Arabic and can be found here.
- Refugee Oral Health Fact Sheet 1 – Identifying clients of refugee and asylum seeker background
- Refugee oral health Fact Sheet 2 – Working with refugee and asylum seeker clients
- Promoting Refugee Health Guide or look at the Victoria Refugee Health Network Oral Health Library.
- Pictorial information for patients – Dental Health Information for Recent Migrants
- Oral disease contributes to illness burden and disparities – Perspective