Helpful links for Health Administrators

Welcome Poster for Clinics “This clinic provides care for everyone regardless of their differences. All different all equal” Download and print it here.

Transfer of patient records for newly arrived humanitarian entrants (July 2019)
General Practice Admin Tip Sheet – patients of refugee backgrounds (2017)
Working with patients when there are language barriers – (Nov, 2018)
Translated Appointment Reminder Tool – NSW Refugee Health Service
TIS client Code Reference list
Managing the Refugee Patient – Dr. Margaret Kay (2015)
Refugee Health Ready Practice Checklist –  Quick Guide for General Practices (Oct 2017)
Booking and working with Interpreters – Doctors Priority Line – TIS
Asylum Seeker Identification (2018)
Multilingual Resources for Patients –  You Tube channel – Playlists of translated health information

Booking an Interpreter

When booking an onsite interpreter TIS online will ask you for a minimum booking time of 90 minutes. However, if your consultation will be complex and would benefit from an onsite interpreter, continue to book one even if the consultation will be shorter than 90 minutes.

More Information

Watch Clare Brotherson from Mater Refugee Health talk about Administrators working with patients from refugee backgrounds at a General Practice.