Interpreters

Free Interpreting Services
For Medical Practitioners

Private medical practitioners are eligible to access the Free Interpreting Service when delivering services that are:

  • Medicare rebateable
  • Delivered in private practice
  • Provided to anyone in Australia who has a Medicare card.

Nursing and practice support staff who are working with a private medical practitioner registered with TIS National can also access the service using the same client code. A free interpreter is available 24 hours a day, every day of the year.

Free Interpreting Service – For Medical Specialists (including GPs)

Doctors Priority Line 1300 131 450

For Pharmacies
Tips for working with Interpreters
  • The ‘Working effectively with interpreters and translators’ e-learning packages, developed by Children’s Health Qld provide education for clinicians, interpreters and translators to develop collaborative interprofessional partnerships. Three packages are currently available:

    1. E-learning package for clinicians
    2. E-learning package for speech pathologists
    3. E-learning package for interpreters and translators to work with speech pathologists.

View them here.

Further reading and links

NOTE: Telephone and Onsite Interpreters can be booked in advance to ensure that an interpreter is available for the consultation. Book an on site interpreter online with as much notice as possible. Make a note of the patient’s need for an interpreter and the patient’s preferred language/s in their chart for future reference. Document that an interpreter was used in the patient’s record including the interpreter’s code.

Resources
  • Digital copy of the TIS National multilingual poster
  • Interpreter Identification Card – Put this sign in Practice Reception so that patients can point to the language they speak. Practice staff can then arrange an interpreter at no charge. Developed by Metro South Health, 2016.
  • Languages of the world – Use this list to assist you to identify which language your patient may require an interpreter for.
  • CALD Assist – A way for nursing staff and allied health clinicians to communicate with patients from Culturally and Linguistically Diverse (CALD) backgrounds when an interpreter is not available. Includes: 10 common languages, 5 allied health disciplines: Dietetics, Occupational Therapy, Physiotherapy, Podiatry and Speech Pathology and nursing specific module. Read more here.

Qld Health – Interpreters and healthcare

Interpreting for Allied Health Professionals Program

This program supports access to private allied health services by non-English speaking clients and ensure free interpreting services are available to AHPs working in private practice to communicate with non-English speaking clients. Registered AHPs can receive FREE access to Immediate phone interpreting, Pre-booked phone interpreting and On-site interpreting.

Brisbane South

Download the FLYER and expression of interest or contact 3864 7580 or refugeehealth@bsphn.org.au.

Due to the high number of Allied Health Professionals (AHPs) now registered for the ‘Interpreting for AHPs Program,’ Brisbane South PHN are reviewing each new application  with consideration to local need and program capacity.  If an AHP would like to be considered for the program, they should send a completed EOI to refugeehealth@bsphn.org.au or fax to 07 3864 7599. Brisbane South PHN will communicate the outcome of the EOI via email.

Brisbane North & Moreton Bay Region

Download the FLYER and expression of interest or contact 3864 7580 or refugeehealth@bsphn.org.au.

Darling Downs & West Moreton

Darling Downs & West Moreton PHN has established the trial program.

More information or contact Francene Bain (Program Officer) francene.bain@ddwmphn.com.au or Ph. (07) 4615 0995

Free Translation

The Free Translating Service is provided for people settling permanently in Australia, to support participation in employment, education and community engagement.

Permanent residents and select temporary or provisional visa holders are able to have up to ten eligible documents translated, into English, within the first two years of their eligible visa grant date. The Migration Translators delivers the Free Translating Service on behalf of the Department of Social Services. More information here.

Building capacity and partnerships to improve health and wellbeing