Free Interpreting Services
Find out if you are eligible for the Free Interpreting Service HERE
For Medical Practitioners
Private medical practitioners are eligible to access the Free Interpreting Service when delivering services that are:
- Medicare rebateable
- Delivered in private practice
- Provided to anyone in Australia who has a Medicare card.
Nursing and practice support staff who are working with a private medical practitioner registered with TIS National can also access the service using the same client code. A free interpreter is available 24 hours a day, every day of the year.
Free Interpreting Service – For Medical Specialists (including GPs)
Doctors Priority Line 1300 131 450
Tips for working with Interpreters
The ‘Working effectively with interpreters and translators’ e-learning packages, developed by Children’s Health Qld provide education for clinicians, interpreters and translators to develop collaborative interprofessional partnerships. Three packages are currently available:
- E-learning package for clinicians
- E-learning package for speech pathologists
- E-learning package for interpreters and translators to work with speech pathologists.
View them here.
Development and evaluation of interprofessional e-learning for speech pathologists, interpreters and translators by Claire Xiaochi Zhang, Jeanne Marshall, Anne Bernard, Katie Walker-Smith The International Journal of Translation and Interpreting Research Vol 12, No.1 (2020).
Further reading and links
NOTE: Telephone and Onsite Interpreters can be booked in advance to ensure that an interpreter is available for the consultation. Book an on site interpreter online with as much notice as possible. Make a note of the patient’s need for an interpreter and the patient’s preferred language/s in their chart for future reference. Document that an interpreter was used in the patient’s record including the interpreter’s code.
This program supports access to private allied health services by non-English speaking clients and ensure free interpreting services are available to AHPs working in private practice to communicate with non-English speaking clients. Registered AHPs can receive FREE access to Immediate phone interpreting, Pre-booked phone interpreting and On-site interpreting.
Download the FLYER and expression of interest or contact 3864 7580 or firstname.lastname@example.org.
Due to the high number of Allied Health Professionals (AHPs) now registered for the ‘Interpreting for AHPs Program,’ Brisbane South PHN are reviewing each new application with consideration to local need and program capacity. If an AHP would like to be considered for the program, they should send a completed EOI to email@example.com or fax to 07 3864 7599. Brisbane South PHN will communicate the outcome of the EOI via email.
The Free Translating Service is provided for people settling permanently in Australia, to support participation in employment, education and community engagement.
Permanent residents and select temporary or provisional visa holders are able to have up to ten eligible documents translated, into English, within the first two years of their eligible visa grant date. The Migration Translators delivers the Free Translating Service on behalf of the Department of Social Services. More information here.