GPs, Specialists in private practice and Pharmacists have access to free interpreters for all Medicare eligible consultations.

A free phone interpreter is available 24 hours a day, every day of the year.

Telephone and Onsite Interpreters can be booked in advance to ensure that an interpreter is available for the consultation. Interpreters are sourced from across Australia to enhance your access to the right language. Book an on site interpreter online with as much notice as possible.

Each Doctor and Pharmacist must Register for a TIS National Client Code to receive an individual code so that they can access this free interpreting services with TIS National. Once the doctor has this code, it can be used each time an interpreter is requested.

Doctors Priority Line 1300 131 450

Make a note of the patient’s need for an interpreter and the patient’s preferred language/s in their chart for future reference. Document that an interpreter was used in the patient’s record including the interpreter’s code.

Free Interpreting Services

See more information about the Department of Social Services’ Free Interpreting Service .

Other Resources


Put this sign in Practice Reception so that patients can point to the language they speak. Practice staff can then arrange an interpreter at no charge. Developed by Metro South Health, 2016.

Languages of the world – Use this list to assist you to identify which language your patient may require an interpreter for.

CALD Assist – A simple way for nursing staff and allied health clinicians to communicate with patients from Culturally and Linguistically Diverse (CALD) backgrounds when an interpreter is not available. Includes: 10 common languages, 5 allied health disciplines: Dietetics, Occupational Therapy, Physiotherapy, Podiatry and Speech Pathology and nursing specific module. Over 150 phrases commonly used during basic care interactions translated and audio recorded Read more here.

Interpreting for Allied Health Professionals (AHP) Programs

This program supports access to private allied health services by non-English speaking clients and ensure free interpreting services are available to AHPs working in private practice to communicate with non-English speaking clients. Registered AHPs can receive FREE access to Immediate phone interpreting, Pre-booked phone interpreting and On-site interpreting.

Brisbane South

Download the FLYER and expression of interest or contact 3864 7580 or

Due to the high number of Allied Health Professionals (AHPs) now registered for the ‘Interpreting for AHPs Program,’ Brisbane South PHN are reviewing each new application  with consideration to local need and program capacity.  If an AHP would like to be considered for the program, they should send a completed EOI to or fax to 07 3864 7599. Brisbane South PHN will communicate the outcome of the EOI via email.

Brisbane North & Moreton Bay Region

Download the FLYER and expression of interest or contact 3864 7580 or

Darling Downs & West Moreton

Darling Downs & West Moreton PHN has established the trial program.

More information or contact Martin Ridge (Program Officer)

Free Translation

The Free Translating Service is provided for people settling permanently in Australia, to support participation in employment, education and community engagement.

Permanent residents and select temporary or provisional visa holders are able to have up to ten eligible documents translated, into English, within the first two years of their eligible visa grant date. The Migration Translators delivers the Free Translating Service on behalf of the Department of Social Services. More information here.

Building capacity and partnerships to improve health and wellbeing