Cultural Sensitivity
For information about specific refugee populations settling in Queensland, see Refugee Health and Refugee Populations.
Qld Health: ‘Building cultural awareness’ videos (2018)
1. Qld Multicultural Charter
2. Refugees and people seeking asylum
3. Interpreters and healthcare
Health Equity and Inclusion – Metro North Hospital and Health Services (Qld Health staff only access)
Qld Health Health Care Providers’ Guides
Cultural diversity: A Guide for health professionals
On Muslim Patients and On Hindu Patients and On Sikh Patients
Cultural Atlas – Aims to inform and educate the public in cross-cultural attitudes, practices, norms, behaviours and communications. The goal is to enhance social cohesion in Australia and improve outcomes for individuals and organisations operating in an increasingly culturally diverse society.
Workplace Cultural Diversity Tool – Based on international best practice, this tool is a ‘how to’ guide to workplace cultural diversity, designed to help employers make the most of a culturally diverse workforce. Read more here.
Migrant and Refugee Women’s Health Partnership have developed the following guides (Jan, 2019):
Competency Standards Framework for Clinicians – Culturally responsive clinical practice
Guide for clinicians working with interpreters in healthcare settings
eCALD have developed resources for the New Zealand health workforce.
Cross Cultural Resource for Health Practitioners working with CALD clients E-Toolkit includes information about Middle Eastern and African cultures, Supporting Muslim Clients and working with religious diversity.
Little Book of Cultural Tips
Cultural Awareness in the Workplace – An interactive training program addressing the specific cultural needs of professional organisations.
The Centre for Culture, Ethnicity and Health focus on helping individuals and organisations to become more culturally competent through training programs, cultural competence audit and cultural competence resources.
Cultura – The free app provides access to information & resources identified as critical to enabling culturally appropriate care, including examples of best practice in the provision of person-centred dementia care.
This video from the Royal College of Obstetricians and Gynaecologists demonstrates the importance of using interpreters when seeing patients who do not speak English.
Copyright 2012 University Hospital Southampton NHS Foundation Trust